Your right to withdraw consent
You have the right to withdraw consent for processing of your personal data by KredSetu (a brand of Resilience Engineering Private Limited) at any time, subject to applicable law and the terms of any binding agreement already in effect.
1. What withdrawal means
Withdrawing your privacy consent means you are requesting that KredSetu stop processing your personal data for purposes that rely on your consent as the legal basis. This does not affect processing that is required by law, regulation, or the performance of a contract you have already entered into.
- Consent-based marketing communications will be stopped.
- Non-essential analytics tied to your identity will be ceased.
- Processing required for active loan servicing, KYC obligations, or legal compliance cannot be stopped solely on consent withdrawal.
2. How to submit a withdrawal request
To withdraw your privacy consent, contact the KredSetu support team with the following information:
- Your registered mobile number or email address
- A clear statement that you wish to withdraw consent for data processing
- Specify the scope of withdrawal if you wish to limit it to a particular type of processing (e.g., marketing only)
Contact channels:
- Email: support@kredsetu.in
- Escalation: grievance@kredsetu.in
3. What happens after your request
- Your request will be acknowledged within 1 business day.
- Processing of your request will be completed within 30 days, or as required by applicable law.
- You will receive written confirmation once the withdrawal has been actioned.
- Where certain data must be retained for legal, regulatory, or contractual reasons, you will be informed of the basis for continued retention.
4. Account deletion
If you wish to delete your KredSetu account and associated data in addition to withdrawing consent, you can submit a deletion request through the account deletion page or via the support channel above. Note that deletion of records may be limited where retention is legally mandated.
5. Important notes
- Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
- If you have an active loan application or loan account, withdrawal may affect your ability to use certain services.
- Data shared with regulated lending partners under their own policies may be subject to their separate data retention and consent frameworks.